Cancellation Policy

At The Voguemall, we are dedicated to providing you with the best shopping experience. If you need to cancel an order, we’re here to assist you. Please review our cancellation guidelines below:

1. Order Cancellations

   • You can cancel your order within 6 hours of placement for a full refund.
   • After this timeframe, cancellations may not be guaranteed as we promptly begin processing orders to ensure timely delivery.
   • If your order has already been processed or shipped, it cannot be canceled. In this case, you may initiate a return once the item is delivered, in accordance with our Return Policy.

2. How to Cancel an Order
   To cancel your order, please contact our customer support team as soon as possible:

   • Support Email: support@thevoguemall.com
   • Phone: +1 512 503 1423
   • Please provide your order number and reason for cancellation.

3. Refund Process

   • If your cancellation request is approved, you will receive a full refund within 5-7 business days.
   • Refunds will be credited back to the original payment method used for your purchase.
   • If the order has already shipped, any refund will be processed according to our Return Policy once the product is returned in its original condition.

4. Non-Cancellable Orders
   Certain orders cannot be canceled due to the nature of the products:

   • Custom or personalized items
   • Perishable goods
   • Sale or clearance items

5. Shipping Cancellations
   Once an order has shipped, it cannot be canceled. However, you may return it after it arrives, following our Return Policy. Please note that shipping charges are non-refundable.

Thank you for choosing The Voguemall!

 

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